Privacy Policy
Effective Date: [12.5.25]
GradGuide (registered as Computrain Information Technologies Pvt Ltd) ("GradGuide", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy clearly explains how we collect, use, share, retain, and secure your personal data when you interact with our website (www.gradguide.in), services, or communicate with us.
1. Information We Collect
We collect various types of personal information necessary to provide our services effectively:
Personal Information: Your name, address, email, phone number, date of birth, gender, nationality, identification documents (passport details, Aadhaar, etc.).
Educational and Professional Information: Academic history, transcripts, test scores (IELTS, TOEFL, GMAT, GRE), work experience, CVs, recommendation letters, and other documents relevant to university admissions.
Preferences: Intended study programs, universities, countries, and financial budget.
Financial Information: Bank details, loan application details (only as necessary for processing financial assistance applications).
Technical Information: IP addresses, browser types, device IDs, access logs, cookies, and analytics data.
Communication Information: Details of communications with GradGuide through chat, email, calls, WhatsApp, social media, or other messaging platforms.
2. How We Use Your Information
GradGuide processes your information to:
Provide personalized counseling and recommendations on study programs and institutions abroad.
Assist with application submissions, visa processing, and accommodation arrangements.
Facilitate financial aid and scholarship applications.
Communicate updates, newsletters, marketing materials, and event invitations.
Improve service quality, website user experience, and operational effectiveness.
Comply with legal and regulatory obligations and respond to lawful requests.
3. Sharing and Disclosure of Your Information
We do not sell your personal data. Your data is shared only under strict conditions:
University and Education Providers: To submit your application and facilitate admissions.
Financial Institutions: For processing education loans or financial assistance.
Legal Authorities: To comply with legal requirements or government requests.
Service Providers: Trusted third parties who assist in our business operations, bound by confidentiality agreements.
4. Cookies and Tracking Technologies
Our websites use cookies to enhance functionality and gather analytical data. You can manage or disable cookies via your browser settings.
5. Data Security
We implement stringent security measures (including encryption, firewalls, access controls) to safeguard your personal data against unauthorized access, loss, misuse, or alteration.
6. Data Retention
GradGuide retains your personal data only as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.
7. International Data Transfers
If your data is transferred internationally (for example, to overseas universities), we ensure data protection through contractual safeguards aligned with international standards.
8. Your Privacy Rights
You have specific rights concerning your personal data:
Access: Request access to your data.
Correction: Update or correct inaccuracies in your data.
Deletion: Request deletion of your personal data, subject to certain exceptions.
Objection: Object to specific processing activities, particularly direct marketing.
Withdrawal: Withdraw previously provided consent at any time.
You may exercise these rights by contacting us at: [email protected].
9. Third-party Links
Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of these external sites.
10. Children's Privacy
Our services are intended for individuals aged 16 years and older. We do not knowingly collect data from minors without explicit parental consent.
11. Policy Updates
GradGuide reserves the right to update this Privacy Policy periodically. Changes will be clearly communicated via our website and directly to users if significant.
12. Contact Information
For any privacy-related questions or concerns, please contact:
Computrain Information Technologies Pvt Ltd dba. GradGuide
104 - Hubtown Solaris / Solaris One, Opp. Telli Galli
Andheri (E), Maharashtra, India - 400069
Email: [email protected]
Phone: [+91-7738711449]
By using GradGuide's website or services, you signify your acceptance of this Privacy Policy.